Shipping policy

Shipping Policy

Thank you for shopping with Oxvyn.com! We are committed to providing a seamless shopping experience, including fast and reliable delivery of your orders. Below is everything you need to know about our shipping process.

1. Order Processing

  • Processing Time: Orders are processed within 2-3 business days (Monday to Friday, excluding holidays).
  • Cutoff Time: Orders placed after 4 PM will begin processing on the next business day.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email. A second email will be sent when your order ships, including your tracking information.

2. Shipping Rates & Delivery Times

  • Standard Shipping:
    • Delivery Time: 3-5 business days
    • Cost: Free
  • Delivery Timeframes: Please note that delivery times are estimates and may vary due to factors like customs delays, weather, or other unforeseen circumstances.

3. Order Tracking

Once your order ships, we will send you a shipping confirmation email containing a tracking number. Use this number to track your package on our website or directly through the carrier's website.

4. Lost or Damaged Packages

Lost Packages

If your order is lost in transit:

  • Contact us within 14 days of the estimated delivery date.
  • We will work with the carrier to locate your package and offer a replacement or refund, where applicable.

Damaged Packages

If your order arrives damaged:

  • Take clear photos of the damage and contact us immediately.
  • We will arrange for a replacement or refund after assessing the situation.

5. Contact Us

If you have any questions or concerns about your order, feel free to reach out:

Note: Oxvyn.com reserves the right to update this shipping policy at any time. Please check back for any updates before placing your order.

Thank you for choosing Oxvyn.com!
If there’s anything we can do to improve your experience, don’t hesitate to let us know.