Privacy policy

Last Updated: November 18, 2024

This Privacy Policy explains how Oxvyn.com (referred to as "we," "us," "our," or the "Site") collects, uses, and shares your personal information when you visit our website, use our services, or purchase our products.

By using our services, you agree to the terms outlined in this Privacy Policy.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect operational, legal, or regulatory updates. Changes will be posted on this page, with the "Last Updated" date modified. Continued use of the Site after changes indicates your acceptance of the updated policy.

What Personal Information We Collect

Information You Provide Directly

  • Contact Details: Name, email, phone number, billing and shipping addresses.
  • Order Details: Payment confirmation, products purchased, and transaction history.
  • Account Information: Username, password, and security details for managing your account.
  • Customer Support Details: Any information shared through inquiries or support requests.

Information Collected Automatically

We may gather Usage Data through cookies and similar technologies, such as:

  • Device Information: IP address, browser type, and operating system.
  • Interactions: How you navigate the Site, pages visited, and time spent.

Information from Third Parties

  • Service Providers: Data from platforms like Shopify for order processing and analytics.
  • Payment Processors: Details like billing address, transaction confirmation, and payment method.

How We Use Your Personal Information

We use your data for the following purposes:

  • Order Fulfillment: Processing payments, shipping products, and managing returns or exchanges.
  • Customer Support: Resolving inquiries and providing account assistance.
  • Marketing: Sending promotions, recommendations, and tailored advertising.
  • Security: Protecting against fraud and unauthorized account access.

Cookies

Cookies help us improve your browsing experience by remembering preferences and tracking site usage. To learn more about cookies used by Shopify, visit Shopify Cookies Policy.

You can disable cookies through your browser settings, but some features of the Site may not function properly if you do so.

Sharing Your Information

We may share your data with:

  • Service Providers: For tasks like payment processing, shipping, and analytics.
  • Marketing Partners: To deliver ads and promotions.
  • Legal Authorities: When required by law or for enforcing terms of service.
  • Business Transactions: In the case of mergers or acquisitions.

We do not sell your personal data or share it for purposes other than outlined here.

Your Rights

Depending on your location, you may have rights to:

  • Access: Request details on the data we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request the removal of your personal data.
  • Data Portability: Obtain a copy of your data in a portable format.
  • Marketing Preferences: Opt out of promotional communications.

To exercise your rights, contact us at support@oxvyn.com.

Security & Retention

We implement industry-standard measures to protect your data, but no system is entirely secure. Retention of your data depends on the necessity to fulfill services, comply with legal obligations, or resolve disputes.

Children’s Data

Our services are not directed at children. If we learn that we have collected personal information from a child, we will delete it promptly.

International Users

If you are outside the UK, your data may be transferred and processed in other countries. For EU and UK residents, we ensure appropriate safeguards through recognized data transfer mechanisms.

Contact Us

For questions or concerns about this Privacy Policy, or to exercise your rights, contact us: