Refund policy

Refund & Return Policy

At Oxvyn.com, we are committed to providing a seamless shopping experience. Please review our policies below to understand your rights and our procedures for returns, exchanges, and refunds.

Return Policy

We offer a 15-day return policy, giving you 15 days from the date you receive your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition as you received it: unworn, unused, with all tags attached, and in its original packaging.
  • You must provide a receipt or proof of purchase.

To start a return, please contact us at support@oxvyn.com.

Important: Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, feel free to email us at support@oxvyn.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective or damaged.
  • You received the wrong item.

We will evaluate the issue and work to make it right. Contact us at support@oxvyn.com with any concerns.

Exchanges

The fastest way to ensure you get the product you want is to:

  1. Return the item you have, following our return process.
  2. Once the return is accepted, make a separate purchase for the new item.

European Union 15-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 15 days without providing a justification.

To qualify:

  • Your item must be in the same condition as you received it: unworn, unused, with all tags, and in its original packaging.
  • A receipt or proof of purchase is required.

Please contact us at support@oxvyn.com to initiate a return under the cooling-off period.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed automatically to your original payment method within 10 business days.
  • Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@oxvyn.com.